Err

Where science meets magic and fun meets education!
I have just received my parcel from Grand Illusions. However I had to pay additional custom clearance and VAT costs. Why is this?
    When we send goods to countries within the EU, there is no duty to pay. However we do have to charge UK VAT, which is 20%. 

When we send goods to destinations outside the EU, for example USA, Norway and Switzerland, then we do not have to charge you the UK VAT of 20%. However it is up to the customs in the destination country to decide if they are going to levy duty and/or VAT/tax charges on the consignment. This is beyond our control.