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Ratings and Reviews for grand-illusions.com

Merchant Ratings
5.0 1
4.8
 
 
URLhttps://www.grand-illusions.com
Customer Review
4.3 / 5
Perfect service. Besides, the boss does everything he can to help you solve a problem linked to the carrier. He always replies very quickly to questions, sometimes around midnight! A feeling of legendary quality well known from Grand-Illusions.Excellent. Congratulations. Thank you.
Damien V. 11/20/2023 at 11h04
Customer Review
5.0 / 5
Was good.
Seika A. 11/3/2023 at 23h32
Customer Review
5.0 / 5
Lovely items. Good service,.
Wayne r. 10/22/2023 at 01h29
Customer Review
5.0 / 5
Shipping to Germany went smoothly, thank you! Excellent customer service!
GH. 10/9/2023 at 12h56
Customer Review
5.0 / 5
I knew to act quickly when I saw the tensegrity kit for my adult grandson and Grand Illusions came through again. It arrives safely, within the estimated shipping time, and I am well pleased by their service.
Jerry H. 10/5/2023 at 03h30
Customer Review
5.0 / 5
This is an excellently engineered and elegant item - more ornamental than functional. It is a relatively small when erected and those of a certain age will need a good pair of reading specs and a steady hand to assemble it - don’t think of trying this where you might drop a grub screw as they are very tiny. I followed the excellent instructions to the letter and had no problem in putting it together in under half an hour. It has proven quite a talking point with visitors. Highly recommended.
Andy B. 10/4/2023 at 12h12
Customer Review
5.0 / 5
Grand – Thank you very much!
Tomas F. 10/3/2023 at 08h27
Customer Review
5.0 / 5
The music box worked perfectly. Thank you for such a rapid delivery, thanks to you I managed to gift a musicbox just in time.! :) Would order again!
Peder B. 10/1/2023 at 21h02
Customer Review
4.7 / 5
Maxwell's precessing top very interesting and instructive, and Tim's demonstration piques one's curiosity. I have found it difficult to get the top to move through as many cycles as Tim's shows; perhaps one third as many is the best I have yet achieved. Moreover, unlike his silent top, mine makes rather a grinding noise in operation. I have tried to alleviate this with light application of oil, but this did not improve matters. Any tips or additional advice from the experts welcome!
John Douglas H. 9/11/2023 at 02h00
Hi - Page 11 of the instructions shows how the pointed end at the bottom of the spindle should rest in the dimple in the base (or journal as it is called). If the top is not spinning for long as it should, and is also making a noise, this is probably where the problem lies. I find it is sometimes helpful to hold the whole top upside down in order to make sure that the brass top is properly seated in the dimple.

Please can you let me know how you get on.
grand-illusions.com 9/11/2023 at 10h09
Customer Review
1.0 / 5
I would suggest you better coordinate the information in your shop. I never received the item and, as far as I know, it has not been shipped yet.
Best.
PL.
Paolo L. 9/10/2023 at 15h00
I am very sorry about the delay. There was an unexpected last minute problem with the anodising. We have now received the new shipment of the Maxwell spinning tops, and your order will be despatched in the next day or two.
grand-illusions.com 9/10/2023 at 21h16
Customer Review
5.0 / 5
My order came surprisingly fast. And the assembly instructions were clear and easy.
Kip C. 9/7/2023 at 03h05
Customer Review
4.0 / 5
The delivery to the Netherlands was fast, in just 3 days.
The product is up to expectations and the handling, customs and delivery by DHL went well.

So despite the maybe higher costs due to brexit etc, I'll stick to grand-illusions whenever they have the product I am looking for. Their communication and fast response are great.
Thank you.
R. S. 9/4/2023 at 20h22
Customer Review
5.0 / 5
Prompt
Efficient.
Always professional.
Peter M. 8/31/2023 at 14h42
Customer Review
5.0 / 5
Delivered very quickly in two days well packaged and protected. The items are all great I did notice of the two fire steels I ordered one came with a steel ruler/tool thing and the other didn't-there wasn't one shown in the picture of the item to order so am a bit perplexed as they were both sealed packages, I'm not complaining as I wasn't expecting it, but it's a bit of a mystery!
Stuart H. 8/30/2023 at 22h28
Customer Review
5.0 / 5
Good value puzzle in nice packaging!
Gus. 8/29/2023 at 14h39
Customer Review
5.0 / 5
All is perfect, thanks.
Siobhan C. 8/22/2023 at 13h59
Customer Review
5.0 / 5
Excellent service and product. I cannot wait to finish construction.
St B. 8/19/2023 at 17h07
Customer Review
5.0 / 5
So nice to find gifts which are a break from the ordinary.
Andy H. 8/7/2023 at 21h20
Hi - so pleased you liked the flying machines. They were a bit of a find, tucked away in a forgotten corner of a warehouse!
grand-illusions.com 8/7/2023 at 21h28
Customer Review
5.0 / 5
It arrived in good time. I love having this item!
.
Tracy N. 8/4/2023 at 18h01
Customer Review
4.7 / 5
Happy with the order. Pitty there wasn't a faster delivery option.
Michael Huw J. 7/28/2023 at 04h23
Customer Review
5.0 / 5
Arrived in good time and worked really well. My students loved it.
Ruth W. 7/26/2023 at 17h09
Customer Review
5.0 / 5
Fun pen and works as described
However, the fire steel I also ordered was not really worth buying. We didn't succeed in making a fire with this one, even if the person I gave it to is experienced in the matter. There were some sparks, but the steel didn't stick to the wooden wheel and the process of making sparks was more tedious than with another fire steel my friend already has.
LS. 7/24/2023 at 10h18
Customer Review
5.0 / 5
A great shopping experience.
Kerrie A. 7/22/2023 at 04h54
Customer Review
3.7 / 5
The products are awesome, so GrandIllusions.com deserves a 5/5. My problem is the shipping company they deal with: DHL is the worst company for Canadian buyers who buy from a foreign country because they systematically charge duty & import taxes and they do so at a shameful rate, something like 30% of the price paid for the items. It almost spoiled the pleasure of getting my package.
Olivier B. 7/19/2023 at 05h41
Customer Review
5.0 / 5
Very speedy delivery, excellent merchandise and customer service.
Michael B. 7/5/2023 at 12h48
Customer Review
3.7 / 5
I love the product. Very good quality, very satisfying. I play with it all the time. I love mathematical illusions. It’s art and mathematics.
If you are in EU, be careful, ask the seller not to use DHL. This carrier ask a huge fee to take care of customs. What you buy may be doubled. The minimum fee for DHL is 6 times the one asked by the Post.
Pierre E. 6/25/2023 at 21h13
Customer Review
5.0 / 5
Great merchandise, great communication, and my order was securely packaged and promptly shipped.
Jeffrey D. 6/21/2023 at 22h16
Customer Review
5.0 / 5
Great merchandise, great communication, and my order was securely packaged and promptly shipped.
Jeffrey D. 6/21/2023 at 22h03
Customer Review
5.0 / 5
Love the two items I purchased and always watch Tim for other unique toys that cannot be found anywhere else.
James K. 6/19/2023 at 22h24
Customer Review
5.0 / 5
Everything went fine.
Paolo B. 6/9/2023 at 18h10