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Ratings and Reviews for grand-illusions.com

Merchant Ratings
5.0 1
4.8
 
 
URLhttps://www.grand-illusions.com
Customer Review
5.0 / 5
Excellent all round. Very well-made items, well-packaged. Very clear, easy-to-follow assembly instructions. Happy customer.
Bryan S. 3/13/2024 at 20h51
Customer Review
3.5 / 5
Better if you inform before purchase of custom duties for abroad shipments.
Paolo M. 3/11/2024 at 00h06
Hi

There is a banner across the top of every page of our web site, with the heading SHIPPING TO THE EU where we explain this. Since Brexit (which I did not vote for!) we no longer charge EU customers VAT. But while you save the VAT when you place the order, you then have to pay the VAT in your country. Unfortunately there is normally a handling charge as well, to cover the cost of collecting the VAT. We are not happy about this either, but as a small company there is not much we can do about this situation.

Regards

Hendrik Ball.
grand-illusions.com 3/11/2024 at 10h45
Customer Review
5.0 / 5
Not used the pendulum yet but it seem a well made piece of kit.
Jon H. 3/9/2024 at 00h26
Customer Review
5.0 / 5
Envoi très rapide, emballage parfait.
Site à recommander.
Gilles L. 2/23/2024 at 16h49
Customer Review
5.0 / 5
The teapot arrived in perfect condition. Thanks!
.
Nandor B. 2/5/2024 at 17h55
Customer Review
5.0 / 5
Seemless buying experience and the calendar is very unique and top quality product.
Keith B. 1/30/2024 at 15h18
Customer Review
5.0 / 5
Our nephew loved his present. Great choice of gifts.
Annie G. 1/22/2024 at 20h06
Customer Review
5.0 / 5
Perfect.
Maria F. 1/17/2024 at 22h55
Customer Review
5.0 / 5
Very pleasant interaction with Hendrik, great delivery, and very fun toys.
Guillaume D. 1/11/2024 at 11h45
Customer Review
5.0 / 5
Very happy with what I bought, only comment would be the shipping cost to the US are crazy. Thanks.
Tim K. 1/5/2024 at 20h06
Customer Review
5.0 / 5
As expected.
Robert F. 1/5/2024 at 16h11
Customer Review
5.0 / 5
My favorite shop! Everything perfect!
Bernhard S. 12/26/2023 at 18h54
Thank you!
grand-illusions.com 12/27/2023 at 10h45
Customer Review
5.0 / 5
Customer service was excellent.
Payment system was big problem.
PayPal would not work. Hendrik helped
me a lot in navigating around the
payment issues.
John B. 12/22/2023 at 12h51
Customer Review
5.0 / 5
Fast and accurately described!
Richard R. 12/20/2023 at 18h09
Customer Review
5.0 / 5
Remarkably fast delivery. Great selection of unique items.
David T. 12/20/2023 at 01h52
Customer Review
5.0 / 5
Great items, great service, very imaginative. Thanks for everything, job well done.
Terry P. 12/20/2023 at 00h39
Customer Review
5.0 / 5
Great seller.
Tim O. 12/19/2023 at 18h51
Customer Review
5.0 / 5
A bit smoky beside the cut, but I like it.
Bernhard S. 12/18/2023 at 13h52
Customer Review
5.0 / 5
Tim and the team never fail to deliver! Thank you so much for everything :).
Jack. 12/17/2023 at 00h46
Customer Review
5.0 / 5
Received.
Great unique gift.
I'll shop there again.
.
Conrad w. 12/15/2023 at 01h04
Customer Review
5.0 / 5
Everything was okay - fast-good and fine.
Salvamoser J. 12/14/2023 at 09h34
Customer Review
5.0 / 5
Grand Illusions is unique with a fantastic range of unusual products - great for gifts.
Adrian B. 12/13/2023 at 23h26
Customer Review
4.0 / 5
Shipping a bit difficult / dearer with taxes / customs etc
Was all much easier before *%#!* Brexit.
Helen F. 12/13/2023 at 20h27
Customer Review
5.0 / 5
Great company to deal with. Very unusual items for sale.
Alan J. 12/12/2023 at 11h38
Customer Review
5.0 / 5
Order one of these every year, I love love love these gift bags!!
KELLY L. 12/11/2023 at 03h02
Customer Review
5.0 / 5
Grand Illusions is awesome for finding vintage toys and collectibles. Just browsing their site is entertaining in itself. The shipping was great. I ordered a 2023 Christmas Pack, so maybe they already had it ready, but it arrived far quicker than I would have expected. I do wish shipping were cheaper, but that isn't their fault. I was looking for something last year, and they were out of stock, but when I asked about it, they told me a site that did have the item in stock, that's just gand.
Homer M. 12/10/2023 at 17h37
Customer Review
5.0 / 5
Great service.
Steve W. 12/5/2023 at 15h30
Customer Review
2.7 / 5
I would like to thank Grand Illusions for their kindness as on both of my recent orders, I paused for different reasons &they followed up /kept my order on file.
For years I bought toys and curiosities for my nieces and nephews. Now I'm buying them for the next generation. Of course, the person who gets most pleasure from these purchases is ME!
I really regret that Brexit has made shopping with Grand Illusions so difficult. I was scammed while trying to pay tax but here I am buying again.
Helen F. 11/23/2023 at 20h09
Thank you for your continued support.

Brexit has been very difficult for a lot of small companies in the UK when they try to send parcels to the EU, and I am sure there are also difficulties when sending items from the EU to the UK.

If we were a large company, we would have a warehouse in the EU and one in North America. But as we are a tiny company, these things are not possible sadly.

I am sorry to hear you were scammed when trying to pay tax.
grand-illusions.com 11/28/2023 at 16h59
Customer Review
5.0 / 5
Fast and efficient - many thanks.
Richard R. 11/22/2023 at 13h42
Customer Review
4.3 / 5
Chaos Pendulum was an excellent kit and good value. I also ordered two other items which were plastic and I thought were very overpriced (£14 each) for what they were and had the appearance of a mass produced item with very poor packaging in Japanese and nothing in English to tell you about the product other than the video on Grand-Illusions. They were intended as a Christmas present but I would need to tell the intended children to watch a video to expplain what they were about. Not ideal.
Robert L. 11/22/2023 at 10h10
Hi - glad you liked the Chaos Pendulum.

Sorry to hear you were disappointed with the Cylinder in the Box. The optical illusion - which we think is really rather good - works simply when you view the object from one side and then the other. We bring import them directly from Japan, and I must admit we had not thought to include instructions. It would mean repackaging them, which would push the price up slightly. Are the children you plan to give them to old enough to accept the challenge of finding out how they work?
grand-illusions.com 11/23/2023 at 14h23