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Ratings and Reviews for grand-illusions.com

Merchant Ratings
5.0 1
4.8
 
 
URLhttps://www.grand-illusions.com
Customer Review
4.0 / 5
Shipping a bit difficult / dearer with taxes / customs etc
Was all much easier before *%#!* Brexit.
Helen F. 12/13/2023 at 20h27
Customer Review
4.3 / 5
Chaos Pendulum was an excellent kit and good value. I also ordered two other items which were plastic and I thought were very overpriced (£14 each) for what they were and had the appearance of a mass produced item with very poor packaging in Japanese and nothing in English to tell you about the product other than the video on Grand-Illusions. They were intended as a Christmas present but I would need to tell the intended children to watch a video to expplain what they were about. Not ideal.
Robert L. 11/22/2023 at 10h10
Hi - glad you liked the Chaos Pendulum.

Sorry to hear you were disappointed with the Cylinder in the Box. The optical illusion - which we think is really rather good - works simply when you view the object from one side and then the other. We bring import them directly from Japan, and I must admit we had not thought to include instructions. It would mean repackaging them, which would push the price up slightly. Are the children you plan to give them to old enough to accept the challenge of finding out how they work?
grand-illusions.com 11/23/2023 at 14h23
Customer Review
4.3 / 5
Perfect service. Besides, the boss does everything he can to help you solve a problem linked to the carrier. He always replies very quickly to questions, sometimes around midnight! A feeling of legendary quality well known from Grand-Illusions.Excellent. Congratulations. Thank you.
Damien V. 11/20/2023 at 11h04
Customer Review
4.7 / 5
Maxwell's precessing top very interesting and instructive, and Tim's demonstration piques one's curiosity. I have found it difficult to get the top to move through as many cycles as Tim's shows; perhaps one third as many is the best I have yet achieved. Moreover, unlike his silent top, mine makes rather a grinding noise in operation. I have tried to alleviate this with light application of oil, but this did not improve matters. Any tips or additional advice from the experts welcome!
John Douglas H. 9/11/2023 at 02h00
Hi - Page 11 of the instructions shows how the pointed end at the bottom of the spindle should rest in the dimple in the base (or journal as it is called). If the top is not spinning for long as it should, and is also making a noise, this is probably where the problem lies. I find it is sometimes helpful to hold the whole top upside down in order to make sure that the brass top is properly seated in the dimple.

Please can you let me know how you get on.
grand-illusions.com 9/11/2023 at 10h09
Customer Review
4.0 / 5
The delivery to the Netherlands was fast, in just 3 days.
The product is up to expectations and the handling, customs and delivery by DHL went well.

So despite the maybe higher costs due to brexit etc, I'll stick to grand-illusions whenever they have the product I am looking for. Their communication and fast response are great.
Thank you.
R. S. 9/4/2023 at 20h22
Customer Review
4.7 / 5
Happy with the order. Pitty there wasn't a faster delivery option.
Michael Huw J. 7/28/2023 at 04h23
Customer Review
4.7 / 5
Overall the service is always good from Grand illusions, however, this time I have a minor quibble,- one of the spinning tops- Sp!n top had come out of its plastic container which was slightly crushed, although the top itself was fine, perhaps it should have been put in an extra box or wrapping for protection? the other items were fine.
Stuart H. 2/26/2023 at 14h00
Customer Review
4.0 / 5
Shipping was rapid and two of the three ordered items were winners (please take the "Pocket Microscope" out of your inventory...it is not worth the plastic required for its construction).
Berliner. 1/15/2023 at 12h20
Customer Review
4.3 / 5
Ordered a fortnight before Christmas and everything arrived promptly, well packaged too.
Stephen P. 12/26/2022 at 23h52
Customer Review
4.7 / 5
Everything is OK except the customs charges (in addition of the VAT) which are expensive. What a pity the brexit !
KIERLIK E. 11/21/2022 at 12h49
Customer Review
4.3 / 5
Shipping to germany was very expensive because of customs duty afterwards, but everything went fine and got delivered in time.
David K. 9/9/2022 at 20h20
Sorry about that. Brexit is a bit of a disaster I am afraid.
grand-illusions.com 9/10/2022 at 18h37
Customer Review
4.3 / 5
A slightly suboptimal recommendation here as the incorrect merchandise was initially shipped. However, the discrepancy was put right satisfactorily within a week or two, at no extra cost to me.
Roger K. 8/26/2022 at 15h05
Customer Review
4.7 / 5
The reversing goggles are great fun! However they require a *lot*of assembly: they are really more of a diy goggles kit so people should be prepared to have to spend a bit of time preparing them. It would be good if they were supplied with the epoxy needed to hold the prisms in place, and the enamel paint to cover the open faces. But once they are together they are fun to play with - we will be using tem with psychology and architecture students to teach them first-hand about vision and space.
Kate J. 8/3/2022 at 22h37
They do require some assembly. I will have another look at the description to see if we need to make that clearer.

There are issues around selling glue, which I suspect is why the kits do not come with glue already supplied.
grand-illusions.com 8/4/2022 at 10h51
Customer Review
4.7 / 5
As promised.
Tricksy. 7/27/2022 at 08h09
Customer Review
4.3 / 5
Good products and good service.
Raymond Stanton. 7/5/2022 at 18h33
Customer Review
4.0 / 5
Good e-commerce. Not truly fast, but excellent customer service.
Francesco. 6/2/2022 at 20h24
Customer Review
4.7 / 5
Shipping was surprisingly quick. The packaging was good. Items had a couple of minor issues and I did not receive a response from customer service (over a week has passed).
Yan. 5/3/2022 at 00h30
Customer Review
4.3 / 5
Good company to buy from, quick despatch and delivery and everything arrived quickly. The product rates as okay...
Mark W. 3/23/2022 at 21h37
Customer Review
4.3 / 5
Not quite what I was expecting. I though the robot in its head would be hidden at first and only revealed later when one twisted its head or something - but I’m still glad to have it to add to my small collection. Best regards to Tim btw.
Best Virginia.
Virginia i. 3/2/2022 at 16h58
Customer Review
4.7 / 5
A high class, top drawer apparatus.
I highly recommend this product
and this company.
James M. 2/25/2022 at 08h52
Customer Review
4.7 / 5
Package had a big dent, but the merchendice was not harmed.
Kristoffer Ø. 2/22/2022 at 13h01
Customer Review
4.3 / 5
Product works great and customer service was excellent in replacing the order after I received it broken through shipping.
Ethan L. 2/11/2022 at 14h23
Customer Review
4.7 / 5
A well made, entry-level puzzle box.
Howard s. 12/30/2021 at 00h43
Customer Review
4.7 / 5
Shipping and delivery from the UK to North America was well organized. The option not to sign at the door is appreciated.
Kaylen C. 12/29/2021 at 18h00
Customer Review
4.0 / 5
Looks nice!
Ståle S. 11/23/2021 at 05h59
Customer Review
4.7 / 5
Great service as always , delivery on time.
Tom G. 11/15/2021 at 17h57
Customer Review
4.7 / 5
Everything arrived securely and in one piece.
M. A. 9/29/2021 at 12h57
Customer Review
4.7 / 5
Postage was quite expensive and a slightly slower delivery than I would expect for the price but a good website and exceptionally good quality items for the price.
Stuart G. 9/1/2021 at 08h12
Customer Review
4.0 / 5
Very happy with the advanced giroscope.
Peter C. 8/4/2021 at 16h47
Customer Review
4.3 / 5
The object came very quickly.
Soham B. 7/14/2021 at 23h08