Help

We are based in the UK. See the CONTACT US page.

If you are ordering goods from the Grand Illusions Toyshop, we ship to most countries in the world.

We will normally ship within 24 hours of receiving your order, and often quicker than that.

When you place an order with us, you will get an immediate acknowledgement by e-mail. If this does not arrive, please check that you have supplied us with the correct e-mail address. Please also check this confirmation e-mail to make sure that we have the correct delivery address.

We will send goods within the UK by First Class Post, or by Royal Mail Special Delivery, if you ask us to. You will be able to choose which service you require at the checkout.

The post is collected from our offices at 3pm UK time. Normally, orders received by 2pm will be sent the same day.

If you wish to have your order sent by courier in order to get it more quickly, we can do this, but you will need to pay the courier charge.

The Royal Mail aim to deliver to European destinations within 3 working days, and worldwide destinations within 5 working days. Please note that regular Air Mail does not have a tracking number. If you require this, please use the International Signed For service.

We quote prices in UK pounds. We also quote a dollar equivalent, but please bear in mind that this is a guide only, as your credit card company may use a slightly different exchange rate. Go here for a useful currency converter.

If we show an item in the Toyshop, that normally means it is in stock, unless we say otherwise. However please bear in mind that some items are only available in small quantities. We will always keep you informed of the status of your order.

We have tried to describe all the items that we sell as accurately as possible. If you need more information, please e-mail us and we will try to help. And if you are unhappy with the goods, for any reason, you can return them to us and we will refund your money.


Hendrik Ball

Grand Illusions Toy Shop

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