Security and Privacy


We value your privacy, just as we value our own. We collect general data about visitor numbers to our web site, but none of this information can be linked to a particular individual.

We do not buy mailing lists, and we do not send out spam.

You will receive an automatic confirmation e-mail from us if you order something from the Grand Illusions Toy Shop, and we will send a second e-mail when your package is going to be sent. We send out a newsletter to our customers once or twice a month, which sometimes includes details of special offers and discounts.

It is sometimes useful to have a contact telephone order if there is a query or a problem with your order. We will not use your telephone number for any other purpose.

If you buy items from the Grand Illusions Toy Shop, we only share your information with third parties where this is an essential part of fulfilling your order. Other than that, we do not share your information with anyone.

If you buy from our online shop, you have a choice of payment methods. You can use a credit card or debit card, or you can use PayPal. If you use a credit or debit card, the transaction will be handled for us by Sage Pay, who offer a secure payment gateway for online processing of credit and debit cards. We never see your card details if you use this method of payment.

You can choose to join the Grand Illusions Mailing List, which uses a double opt-in system to prevent a third party trying to subscribe or unsubscribe you. The Mailing List concentrates on forthcoming information about Toy Fairs, new toys, and interesting articles on the web.

We will add new customers to the mailing list, unless you tell us not to. Every newsletter contains unsubscribe information, and if you unsubscribe you will not receive further newsletters, even if you subsequently shop from us again.

As far as we are aware, we comply with all the latest European legislation on privacy.