| About Us Grand Illusions Ltd was formed in 1996, and has been operating an online shop since 1998. We are based in an 18th century barn in the Buckinghamshire countryside, about an hour west of London. Grand Illusions Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Grand Illusions Ltd Springfields Cryers Hill Road Cryers Hill High Wycombe HP15 6LN United Kingdom Phone: + 44 (0) 1494 719358 Fax: +44 (0) 1494 717178 Email: hendrik [dot] ball [at] grand-illusions [dot] com VAT Number GB 878 5925 53 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We use your e-mail address in order to send you confirmation that we have received your order, and also to tell you when your order has been despatched. We do occasionally send e-mails to customers informing them of new items in the toy shop and special promotions. If you do not want to receive these e-mails, please tick the box that says 'keep my details private' when you are ordering. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. The exact price that we will charge you is shown in pounds sterling. For your convenience, if you are shopping from the USA, we also show the prices in US dollars, however the dollar price is not exact, as the exchange rate fluctuates every day. Also, the rate used by your credit card to change from pounds to dollars may also vary slightly from card to card. We accept Visa, Mastercard, American Express, Switch, Maestro, JCB, Electron and Solo Cards. You may send your credit card information via phone, fax, snail mail or over the Internet, via the SagePay secure server. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We pack all the goods ourselves, and we take great care to make sure that everything is well packed so that it does not get damaged en route. There are various shipping options offered when you buy from us, and these represent the actual cost of sending goods by the method you have selected. |
| Delivery Schedule Goods to the UK are normally send by First Class Post, unless the customer specifies Royal Mail Special Delivery. International Orders are either sent by Air Mail or International Signed For - a form of Air Mail that includes priority handling and Recorded Delivery - a signature is required on delivery. By special arrangement, we can send goods by courier. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, VAT will be added. Businesses with a European (not UK) VAT number can purchase goods VAT free, provided they supply us with their VAT number. All other orders are VAT free. |
| Credit Card Security Credit Card payments are handled by SagePay, who are fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance. The SagePay server has full 128 bit SSL security. You will enter your address details on the Grand Illusions web site, but when it comes to the payment, you will be transferred to the SagePay secure server in order to complete the payment details. We do not see your credit card details. SagePay are the UK's largest independent Payment Service Provider, and they are a subsidiary of Sage (UK) Limited. See www.sagepay.com |
| Guarantee We guarantee your satisfaction. If you are not happy with anything you buy from us, you may return it for a full refund. All we ask is that you pay to ship the goods back to us. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on + 44 (0) 1494 719358 or fax us on +44 (0) 1494 717178 or write to us at Springfields Cryers Hill Road Cryers Hill High Wycombe HP15 6LN United Kingdom |
| Privacy Policy Grand Illusions Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes We use your e-mail address in order to send you confirmation that we have received your order, and also to tell you when your order has been despatched. We do occasionally send an e-mail newsletter to customers informing them of new items in the toy shop and special promotions. If you do not want to receive this, you can tell us at the time of ordering. Alternatively, every newsletter has an 'unsubscribe' option, and once you have unsubscribed you will not receive any further newsletters from us, even if you subsequently place further orders with us. |
| Returns Policy If you are not happy with anything you buy from Grand Illusions, for whatever reason, you can return it and we will refund your money. All we ask is that you pay to ship it back to us. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
