About Us:
This web site is owned and operated by Grand Illusions Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Grand Illusions Ltd
Springfields Cryers Hill Road Cryers Hill High Wycombe HP15 6LN United Kingdom
Phone: + 44 (0) 1494 719358
Fax: +44 (0) 1494 717178
Email: hendrik [dot] ball [at] grand-illusions [dot] com
VAT Number GB 878 5925 53


Company number: <3211597>
Making A Purchase:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. The exact price that we will charge you is shown in pounds sterling. For your convenience,you can choose to display the prices in any currency of your choice. However this is only an approximation, as all credit card companies have their own exchange rates, which can differ slightly.

We accept Visa and MasterCard, JCB andAmerican Express. We also accept PayPal.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling:
We pack all the goods ourselves, and we take great care to make sure that everything is well packed so that it does not get damaged en route.

There are various shipping options offered when you buy from us

Deliveries to the UK are normally send by First Class Post, unless the customer specifies Royal Mail Special Delivery.

International Orders are either sent by Air Mail or International Signed For - a form of Air Mail that includes priority handling and Recorded Delivery - a signature is required on delivery.

By special arrangement, we can send goods by courier.
Delivery Schedule:
We deliver your order right away. We will normally send your order within 24 hours.

Back Orders:
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges:
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Businesses with a European (not UK) VAT number can purchase goods VAT free, provided they supply us with their VAT number.

If your order will be deluvered to any country outside the EU, the VAT will be removed once you put the address details in the checkout section.
Credit Card Security:
Credit Card payments are handled by SagePay, who are fully approved as a Level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance. The SagePay server has full 128 bit SSL security.

You will enter your address details on the Grand Illusions web site, but when it comes to the payment, you will be transferred to the SagePay secure server in order to complete the payment details. We do not see your credit card details. SagePay are the UK's largest independent Payment Service Provider, and they are a subsidiary of Sage (UK) Limited. See www.sagepay.com
Guarantee:
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us:
If you need to reach us, please email us using the link on the store page, alternatively, you can call on + 44 (0) 1494 719358 (International +44 + 44 (0) 1494 719358) or fax us on +44 (0) 1494 717178 or write to us at Springfields Cryers Hill Road Cryers Hill High Wycombe HP15 6LN United Kingdom
Privacy Policy:
Grand Illusions Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy:
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.