If you are ordering goods from the Grand Illusions Toyshop, we ship to most countries in the world.
We will normally ship within 24 hours of receiving your order, and often quicker than that.
When you place an order with us, you should get an immediate acknowledgement by e-mail. If this does not arrive, please check that you have supplied us with the correct e-mail address. Please also check this confirmation e-mail to make sure that we have the correct delivery address.
We will send goods within the UK by First Class Post, by Royal Mail Special Delivery, or by Interlink Express Couriers. You will be able to choose which service you require at the checkout. First Class Post normally arrives next day, but this is not guaranteed. Royal Mail Special Delivery will arrive by 1pm the following day (Monday to Friday only) and will require a signature.
We also offer Royal Mail Special Delivery with Saturday Guarantee to some destinations in the UK. Orders received by 2pm on Friday will be sent that day, and will arrive by 1pm the following day, i.e. Saturday.
The Interlink Express Courier service needs to be ordered by 12 noon in order to be sent that day. Orders arriving after that time are likely to be sent the following day. Interlink delivers to UK addresses between Monday and Friday, i.e. if you order on Friday, your order will arrive the following Monday. Packages sent to the UK Mainland and the Isle of Wight should arrive the next day. Packages to Northern Ireland, the Channel Isles, the Isle of Man, the Scilly Isles, the Scottish Highlands and the Scottish Islands are a 2 day service. A signature is normally required. If you want the package to be left with a neighbour if you are out, or left in a safe place, please indicate this in the shipping insructions when you place the order. If you supply a mobile phone number you will get a text message telling you the 1 hour time slot when your package will arrive. If we do not have a mobile number, then a message will be sent to your e-mail address. Please make sure that your mobile number and your e-mail address are entered correctly when you place your order.
The post is collected from our offices at 3pm UK time. Normally, orders for the Royal Mail which are received by 1pm will be sent the same day.
We offer Air Mail as the standard way of sending packages to international destinations. The Royal Mail state that packages should reach European destinations within 3 working days, and worldwide destinations within 5 working days. However we do know that packages can take longer than the stated time to arrive. For example, packages can take several weeks to clear through US customs. Please bear in mind that Royal Mail only handle your package while it is in the UK. Once it reaches the destination country, it is handled by the postal services in that country.
Please note that regular Air Mail does not have a tracking number. If you require this, please use the International Signed For service.
We also offer a surface mail option. Items sent by surface mail, i.e. by sea, can take up to 6 weeks to arrive.